Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. 

If we experience a high volume of orders, processing may be delayed by a few days. If there's a significant delay, we will notify you via email or the contact information provided at checkout.

Shipping Times

Once your order has shipped, delivery times are estimated as follows:

Please note these are estimates provided by our shipping carriers and are not guaranteed. Delivery times may vary due to customs processing, local courier delays, weather, or other factors outside our control.

Shipping Confirmation & Order Tracking

You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours.

Customs, Duties, and Taxes

Nuvorix is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Customs policies vary by country — please contact your local customs office for more information before placing an order.

Damages

Nurvoix is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or our support team directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery window, please contact us with your order number so we can look into it for you.

Wrong Address

Please double-check your shipping address at checkout. Nuvorix is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately — we may be able to correct it before the order ships.